Returns, Exchanges & Refunds

In the United Kingdom

As an online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000.

This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order written notice of this cancellation must be received by us, in the form of a completed return slip by post, fax or email.


Returning Your Purchase

If for any reason you're unhappy with your purchase, you can return it to us in its original condition, within 21 days of receipt and we will issue a full refund for the price of the goods, or exchange for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value.

We cannot accept the return of a product if it has been used. If an item has been used we will only accept the return if the product is found to be faulty. If you're returning an item because it's faulty, damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges.

If you're returning an item because of any reason other than it being defective or damaged, we will not refund the return delivery costs.

We recommend that proof of postage in obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery.

Returns must be accompanied by a copy of the return slip.

Please send all returns to the address which is listed at the bottom of the site.

Refunds and exchanges are typically processed within 2 weeks of receipt.

If you have a question about returns, please call our Customer Services Department for assistance.


Refunds

Refunds will be made in the original form of payment only ( via No Checks systems ) to the original purchaser within 30 days (as required by law).

 

In the EU

As distance selling regulations are generally common to other member states within the EU, following a European Directive, we offer the same returns policy as is available to UK customers to EU customers who purchase from us.

 

Outside the EU

For customers outside of the EU, we can only offer returns for defective or damaged items or for those sent to you in error.